Faq
General Question
To purchase tickets, you must first log in to your Ilunno Tickets account. Once logged in, browse available events, select your preferred ticket type, and proceed to checkout. Your ticket will be delivered instantly via email and available in your account dashboard.
Unfortunately, ticket cancellations or changes are not permitted once a purchase is completed. Please ensure all details are correct before confirming your order.
All tickets are delivered digitally. After a successful purchase, you’ll receive a QR code ticket via email, and it will also be accessible in your account under My Booking.
We currently support payments via MTN MoMo (Mobile Money). VISA and MasterCard support is coming soon to provide more payment flexibility.
Manage Event
After logging in, go to your Profile or My Account section. From there, you can manage your events, ticket types, and monitor sales.
Note: You must be approved as a vendor before you can start listing events.
Once your event is live, you can view and manage attendee details from your dashboard. This includes seeing who has purchased tickets and tracking check-ins on event day.
You can export your attendee list as a CSV file from the event management dashboard for easy tracking, analysis, or printing.
To withdraw earnings, go to your Wallet from the dashboard. Make sure to set up your payout method first. Once set, you can request a withdrawal, and payouts will be processed within a few working days.
